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About us


RecommendIT was created by a Research and Analytics firm with 120+ professionals, with offices in Amsterdam and Sofia, Bulgaria. We were founded by former senior managers at F500 companies, and having been on the client side of the analytics industry, we understand the continuous need to drive top- and bottom line results and the complex environment in which corporate decision making takes place.

Our insights are fact based, focused on driving growth and have quantifiable impact. We combine industry expertise, specialized customer research and quantitative analytical capabilities to create deep understanding in customer, competitor and market behavior. Moreover, we ensure that data is unlocked, enriched and made easily available to the right people in our client’s organization.

We have embedded our knowledge, experience and passion of NPS and Customer Experience in the RecommendIT platform. It has resulted in a comprehensive online tool for managing a complete Customer Experience lifecycle by engaging customers & employees and enabling continuous improvements.

We are the truly affordable solution for every customer experience program around the world. With RecommendIT, we help business leaders manage their customer experience programs effectively, affordably and very much tailored to their organization.