Timely Supportprofessional manner
RecommendIt always responds to our questions in a timely and professional manner. My local teams work closely with them, which is great for me as a program manager.
Partnershiphighlight any user issues
Our busy schedules make it very hard to track everything that happens in RecommendIT and how local teams follow up on their process. We need our partner to highlight any user issues and questions proactively, and understand our process and management. We get from RecommendIT more than IT support – we get partnership.
Great Valuegood job
I give 9 to RecommendIt on the NPS question. I’d never give 10 to anyone, of course, but you’re doing a very good job overall.
RecommendIT Dashboardsdelivering important messages
The RecommendIT dashboards have been instrumental in getting some important messages across the organization. Without the right data coming from a single source, it’s hard to get multiple teams to agree on a common problem the customers indicate.
Broader Analytical Questionsmethodology and processes
The fact that RecommendIT is a customer experience company helps a lot – we discuss questions on methodology and processes and involve them in the broader analytical questions we have.
Great Feedbackcustomer feedback
I received great feedback from customers who like our new survey process [based on RecommendIT]
Satisfaction with the Level of Serviceshighest scoring vendor
RecommendIt is the highest scoring vendor in terms of satisfaction with the level of services delivered in the respective vendor field [CX and brand] at our company.