Create rules and flag cases to specific action holders within your organization. Provide your customers with high quality care that is relevant to their personal needs.
customer issues and triggers
within your organisation
Contact requests or issue highlights are generated and distributed in real-time
Alerts and reminders ensure task completion
Predefined report forms or integration with existing ticketing system help employees handle the issue
Put out the fire well before it spreads
Automatic flagging allows you to track worst performers and set your priority cases. You can easily prevent incidents or bad practices so your business runs smoothly.
Front Line Office Calls
Load effective call script automatically based on initial responses. Track comments and feedback directly in RecommendIT.
Summary of all pending tasks
Track all pending tasks in RecommendIT and send them on a weekly basis to your business Front Line management or Central team.