RecommendIT provides a valuable set of interactive charts and graphs to help both management and operational staff extract important insights from the survey results and analyze the current status of the business better.
Analyze different segments and customer groups through customized filters. Export charts and data for offline purposes. Tailor your dashboards to show the best possible set of insights for your business needs.
Understand your customers better!
The results for all surveys are collected in a dynamic dashboard. RecommendIT allows the organization to track results and progress in time and compare data across regions, businesses, touch points and customers. Use the customized filters and explore results for a single customer or customer group and define specific improvement areas.
Always be on top of things – track the progress of your running surveys, act upon low response rates and stimulate people in your organisation to complete their tasks in time.
Get granular insights on:
Through RecommendIT’s text analytics you can define a set of keywords and keyword groups which match your organizational structure, customer journey and business context.
The Text analytics dashboard allows you to:
Customer portal is an alternative or a supplement to your CRM system, providing a full overview of customer feedback on individual account or individual customer level.
This allows you to identify threatened customers, spot best-practices and discover super-promoters.
With our Report builder, you can: