Get a complete view of your customers’ history with you. Understand where they’ve felt surprised, excited, hopeful, or neglected. Track how they’ve converted from one stage to the next.
Full review of customer history: integrated ERP and CRM data puts customer responses in context of customer transactions with your organisation
Manage the full customer journey through an in-depth understanding of pain points or bottlenecks.
Trace successful journeys
Pin-point the most successful sales and retention customer paths.
Identify opportunities for strategic improvements
Don’t miss on the opportunity to improve your customer interactions at each step of the journey.