Multi-channel engagement

Engage with customers the way they wish

Reach customers where most convenient for them. Remember each interaction matters: use your communication with customers to demonstrate your flexibility and friendliness.

RIT MOCKUP (5)

Customer Interaction through Multiple Channels

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Website

Customers can get invited and fill surveys directly from a popup/section of the company website. Customers can fill in the survey via their desktop, tablet or mobile devices. Platform UX and Questionnaire design provide convenient user friendly mobile experience.

Email

Customers receive invite per e-mail, open and fill in the survey via their desktop or mobile devices. Platform UX and Questionnaire design provide convenient user friendly mobile experience.

SMS

Instant messages with survey questions sent to customers from a company number. Customers can respond to survey by responding to SMS message and their answers are captured in RecommendIT.

IVR

Pre-recorded surveys. After the survey is designed, the voice is pre-recorded. Once a customer finishes the interaction with the company IVR, a survey is triggered and commences directly. Once survey is complete, voice recording is stored and converted to text, optionally in other languages.

Online External Links

External links with unique identifiers generated within RecommendIT platform. These can be shared via other channels such as online media or message boards as well as through any marketing cloud solution. Completed surveys stored in RecommendIT and matched with customer IDs.

What’s It Worth To You

Increase response rate

Reach your respondents more effectively by leveraging different channels.

Make the most of your contact database

Flexibility in the type of contact data you use depending on what you have available.

Link surveys to existing interaction platforms

Maximize your results! Use RecommendIT to engage with customers across other platforms.