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A local subsidiary of a global insurance company

Characteristics
  • Business model
    B2C
  • Countries
    1 country in Europe
  • Business units
    1 business unit
  • Users
    up to 20 users
  • Number of surveyed customers per year
    up to 3000 surveyed customers
Fixed modules
  • Configuration
  • Survey Management
  • Basic Dashboards
Additional modules
  • Relationship NPS mode
    -
  • Transactional NPS mode
  • Customized dashboards and reporting
    -
  • Embedded text analytics
  • Manage organization improvements
Investment
  • First Year investment (setup, customization & 1st year license fee)
    25000 EUR
  • Annual license fee (recurring)
    12500 EUR

A European consumer durables manufacturer

Characteristics
  • Business model
    B2C
  • Countries
    3 countries in the DACH region
  • Business units
    3 business unit
  • Users
    up to 100 users
  • Number of surveyed customers per year
    up to 15000 surveyed customers
Fixed modules
  • Configuration
  • Survey Management
  • Basic Dashboards
Additional modules
  • Relationship NPS mode
  • Transactional NPS mode
  • Customized dashboards and reporting
  • Embedded text analytics
  • Manage organization improvements
Investment
  • First Year investment (setup, customization & 1st year license fee)
    50000 EUR
  • Annual license fee (recurring)
    25000 EUR

A global building materials company

Characteristics
  • Business model
    B2B
  • Countries
    40 countries around the globe
  • Business units
    5 business unit
  • Users
    up to 1000 users
  • Number of surveyed customers per year
    up to 25000 surveyed customers
Fixed modules
  • Configuration
  • Survey Management
  • Basic Dashboards
Additional modules
  • Relationship NPS mode
  • Transactional NPS mode
  • Customized dashboards and reporting
  • Embedded text analytics
  • Manage organization improvements
Investment
  • First Year investment (setup, customization & 1st year license fee)
    150000 EUR
  • Annual license fee (recurring)
    65000 EUR