What do customers think about the interactions with you? Ask the right question at the right moment and find out what they expect from you. In the process, you’ll also demonstrate that you care about their opinions to improve the service or product you deliver.
Rich library of questionnaire templates for easy deployment
Survey waves or ad-hoc surveys
Full design customization of survey screens
Multiple question formats and selection of reporting KPIs
Survey approach can be specified for each business unit and touchpoint
Survey trigger rules deploy surveys close to the moment of truth
Local and global harmonization of survey questions
Fully flexible translation
Embedded approvals of questions, questionnaires or surveys based on user permissions
Create and design your own surveys and survey screens with RecommendIT’s survey wizard. Deploy surveys throughout the multitude of channels that the platform offers.
Free methodology selection
Pick the survey methodology that you would like to employ. Measure what you find most relevant and important for your business using the KPI selection functionality.
Scalable global implementation
Synchronize your research efforts by deploying surveys in multiple countries translated into different languages.